REFERRALS

Raise Awareness & Win Customers with Referrals

Improve customer satisfaction and extend your reach

Heighten engagement and extend your reach to acquire new customers with our referral service

Win customers with our voucher referral service

Raise awareness and acquisition by turning your best customers into brand ambassadors. Reward them with a voucher each time they convert a friend into a customer to strengthen brand loyalty and build your customer base.

Reach each customer on every channel

Build trust and attract new customers with our voucher referral service. Send predefined or personalized messages automatically through Email, SMS, MMS, Smart SMS, Viber, WhatsApp or push notification to target every user on any medium.

Boost engagement with referral & voucher marketing

Increase participation and loyalty by sharing eVouchers in referral programs that feature promising offers on social media, for instance, to make the best of both referral and voucher marketing.

BUILD LOYALTY & DEEPEN ENGAGEMENT WITH REFERRALS

Raise awareness and improve customer satisfaction

Awareness & Acquisition

Reward customers for sharing your content on social networks, completing a review or inviting a friend to sign up to your service with eVouchers and virtual or real prizes to promote your brand and reach new customers.

Loyalty & Satisfaction

Strengthen brand loyalty and motivate customers to refer your brand and convert prospects by offering two-sided rewards such as eVouchers, mobile credit or real, high-value prizes to both parties for each referral.

Engagement & Retention

Entertain customers by adding gamification mechanics to your referral programs. Offer them points that lead to a reward every time they convert a friend, or a badge for sharing their progress on social media, for instance.

Loyalty

Make the best of your loyalty programs with our multiple point schemes, wide variety of virtual and real-prizes, eVouchers and gamification elements to maintain engagement, while improving satisfaction and retention rates.

Next Best Offer

Optimize performance with the Next Best Offer feature, which uses deep analytics and advanced clustering techniques, while excluding outliers, to suggest the most suitable offer for each customer throughout the lifecycle.

Gamification

Design a completely gamified journey that drives engagement, increases app adoption, login or download rates and top-ups, while rewarding your customers with badges, tiers, and both virtual and real prizes.

Sympan: AI, engagement, loyalty, deep analytics and gamification combined

FAQs

How do referral services work?

Referral services leverage word-of-mouth, incentivizing existing customers through structured referral marketing campaigns. They use multi-channel marketing strategies to maximize reach and effectiveness. Customers refer friends and family via email, social media, and mobile apps, using diverse customer engagement tactics. In referral marketing campaigns, customers earn rewards like discounts, points, or exclusive offers for successful referrals. This integration of gamification adds a fun, competitive aspect, boosting engagement. Combining multi-channel marketing, engagement tactics, and gamification, referral services expand your customer base while enhancing satisfaction and loyalty. This ensures consistent referral generation and tracking, driving sustained business growth.

Can you build customer loyalty with referrals?

You can build customer loyalty with referrals by leveraging multi-channel marketing and referral marketing campaigns. By encouraging existing customers to refer new ones, businesses can create a sense of community and trust. Additionally, integrating referrals into a multi-channel marketing strategy ensures that referral opportunities are communicated across various platforms, maximizing reach and impact. This way you not only attract new customers but also strengthen the loyalty of existing ones, as they feel valued and rewarded for their referrals.

What makes a referral program successful in driving customer engagement?

A successful referral program is one that is easy to participate in and offers meaningful rewards. Sympan enhances customer engagement by integrating gamification elements like badges and leaderboards into referral programs. This creates a fun and competitive environment that encourages more referrals, while personalized rewards ensure that participants feel valued and appreciated.

How can referral marketing boost customer acquisition for businesses?

Referral marketing can significantly boost customer acquisition by leveraging the power of word-of-mouth. Sympan’s referral solutions encourage satisfied customers to share their positive experiences with friends and family, offering rewards like eVouchers and discounts. This incentivizes both the referrer and the new customer, leading to increased brand awareness and a higher rate of new customer acquisition.

How can businesses track the success of their referral programs?

Businesses can track the success of their referral programs using Sympan’s deep analytics tools. Sympan provides detailed insights into referral activity, conversion rates, and overall program effectiveness. By analyzing this data, businesses can identify top referrers, understand customer behavior, and optimize their referral strategies to maximize impact and ROI.