Sympan for Telecoms:
Remain at the forefront of the industry with our telecom solutions
Velti has been a leading provider of cutting-edge mobile marketing, customer retention and content marketing solutions for over 20 years. With a presence in 70+ countries across 4 continents and more than 300 projects to date, we’ve enabled major telco groups around the world to offer their clients state-of-the-art, high tech telecom solutions that boost growth, generate revenue, and increase customer satisfaction and loyalty, while reducing churn.
What sets us apart is Daedalus.AI, our advanced proprietary technology, which uses machine learning and artificial intelligence to minimize manual effort, eliminate the human bias from the decision-making process and drastically improve the results of all main KPIs, and takes your campaigns to the next level.
For mobile carriers, Daedalus’ unique value lies in the fact that it enables them to effectively handle large data sets, while providing valuable and actionable insights. Velti has gained international recognition for its expertise and was the proud recipient of 3 of the prestigious ‘Effective Mobile Marketing Awards’ in 2020, including the much coveted 2020 Grand Prix EMMA award.
Revolutionize your communication ecosystem with state-of-the-art telecom solutions that increase engagement and foster customer loyalty. Invest in smart technology to gain insights into customer behavior and create personalized omnichannel experiences that resonate with individual preferences and maximize results. Embrace transformative tools to improve customer satisfaction, amplify your brand’s reach and gain a competitive advantage in today’s dynamic communication landscape.
How Sympan could work for you
Gamify business objectives such as increasing Top-up frequency and Top-up value with missions that customers must complete in order to unlock a reward. Motivate them to perform desired actions while offering an entertaining experience that helps build loyalty.
Leverage Daedalus.AI, our intelligent recommendation engine, and benefit from AI-driven personalization and segmentation to optimize targeting and performance, while maximizing conversions over time.
Incentivize customers to sign up to your newsletter, download or rate your app and agree to receive your marketing messages by offering them an exciting game or Instant prize as soon as they perform the desired action.
Cross-sell and upsell to your existing customers and increase ARPU with Daedalus.AI, which uses machine learning and predictive analytics to target customers several times more precisely than with traditional CVM methods, while providing data-based actionable insights that enable you to better cater to their needs.
Increase satisfaction by rewarding customers for performing desired actions with real and virtual prizes (mobile minutes, SMS, credit or data) and asking them to choose their preferred prize from your prize catalogue.
Turn your best customers into brand advocates to increase awareness and attract prospects. Offer social rewards such as badges or points to customers who promote your brand by sharing related content or their game progress on social networks.
Core Objectives
Acquire , engage & retain customers while maximizing performance
FAQs
Customer satisfaction in telecom can be improved through personalized services, efficient problem resolution, and engaging loyalty programs. Offering real-time support and proactive communication also plays a crucial role. Sympan enhances these efforts by providing tools like personalized eVouchers, gamified rewards, and predictive analytics to tailor experiences based on customer preferences, thereby boosting satisfaction and loyalty.
AI significantly enhances telecom operations by optimizing network management, predicting and preventing maintenance issues, and personalizing customer interactions. AI-driven chatbots and virtual assistants improve customer service efficiency. Sympan integrates AI through tools like Daedalus.AI, which provides deep insights into customer behavior, helping telecom companies deliver targeted services and improve operational efficiency.
Daedalus.AI is Sympan’s proprietary AI-powered recommendation engine designed to manage and analyze vast datasets within telecom companies. It provides actionable insights by identifying patterns in customer behavior, preferences, and usage. This allows telecom operators to create highly personalized marketing campaigns, optimize resource allocation, and improve service offerings. By leveraging Daedalus.AI, telecom companies can enhance customer satisfaction, increase engagement, and ultimately boost revenue through more effective and targeted strategies.
Sympan employs advanced machine learning and predictive analytics through its Daedalus.AI engine to identify customers at risk of churning. By analyzing customer data, Sympan can predict churn behavior and segment customers based on risk levels. This allows telecom companies to implement targeted retention campaigns, such as personalized offers and rewards, to re-engage these customers. Additionally, real-time feedback and proactive support strategies help address customer concerns promptly, further reducing the likelihood of churn and enhancing overall customer loyalty.